Several months ago, a notice was sent to all firms� Back Office and Front Desk Managers, introducing our new FirmSoft �after-hours� User Verification procedure.  Beginning early May, this new security procedure will be implemented, to prevent the risk of any non-authorized user from accessing your firm�s order information. After regular business hours (7:00 a.m. � 5:00 p.m.), users that forget their FirmSoft password can call the GCC desk and request their user information. 

As of today, we have not received the requested user information from you that is needed to make our new procedure work. Once again, we are requesting that each firm�s GLOBEX^� Desk Manager or Front Office Manager using FirmSoft, email a list of their �after hour� FirmSoft users, along with their user ids and individual e-mail addresses, to Client Management Operations, at sjurek@cme.com, as soon as possible.     

The user information will be used by our GCC staff, for verification purposes. If your firm�s �after-hours� user information is not on file with us, please be aware that the user will have to wait until normal business hours to receive their password information.

Please call Stacey Jurek at 312/338-2088 if you have any questions. Thank you!